Cirql delivers digital services only
Cirql is a software platform and marketing marketplace. We do not sell, ship or deliver any physical goods. There are no shipping charges, courier partners, tracking numbers or delivery addresses associated with any purchase on the Platform.
This policy sets out when and how the services you pay for on Cirql are made available to you. It is published in place of a shipping policy, which does not apply to our business.
1. Creator subscription plans
- Access is activated immediately on successful payment — normally within a few seconds.
- Subscription features become available in your account without any further action.
- A payment confirmation and invoice is emailed to your registered email address within 24 hours.
- If a payment succeeds but features are not unlocked within 30 minutes, contact us and we will resolve it or refund you.
2. Business campaigns
Posting a campaign on Cirql is free. You pay only once you have agreed the campaign with a Creator. Delivery happens in stages:
| Stage | Typical timeline |
|---|---|
| Campaign posted and visible to matching Creators | Immediately, free of charge |
| Creator matched and campaign agreed | Usually within 48–72 hours, depending on brief and creator availability |
| You pay the campaign price plus the 5% platform fee | When you and the Creator agree the campaign |
| Content delivered for your review | By the deadline agreed in the campaign brief |
| Your review window | 7 days from delivery |
| Payment released to the Creator | When you mark the campaign as finished |
Timelines for creator matching are estimates and depend on the brief, budget and creator availability in your category. They are not guaranteed. If no suitable Creator accepts your campaign, you are not charged anything.
3. Creator payouts
Creators are paid to their registered bank account or UPI ID within 7 working days of the Business marking the campaign as finished, subject to banking and payment-partner processing times.
4. Service availability
The Platform is available 24/7, subject to scheduled maintenance and events outside our reasonable control. We aim to give advance notice of planned maintenance through the app.
5. Geographic coverage
Cirql operates across India. All services are provided in India and all payments are processed in Indian Rupees (INR).
6. Problems with delivery
If a service you have paid for has not been made available as described above, contact support@cirql.in with your order or campaign ID. We respond within 24–48 hours.