Operated by: Peerfluence Marketing Pvt. Ltd. ("Cirql", "we", "us")
Effective date: 1 August 2026
This policy explains refunds and cancellations for campaigns and subscriptions on Cirql. It works together with our Payment Terms.
1. Escrow protection
Campaign funds are held in escrow. Money is released to a Creator only after the Business approves the delivered content, or auto-releases as described in the Payment Terms. This protects both sides.
2. Campaign refunds for Businesses
- Non-delivery: If a Creator does not deliver the agreed content by the deadline, you are entitled to a full refund of the escrowed campaign fee.
- Partial delivery / not to brief: If content is delivered but does not meet the agreed brief, raise a dispute within the review window of 7 days. Depending on the outcome, a full or partial refund may be issued.
- Approved content: Once you approve content and funds are released, the campaign is complete and fees are generally non-refundable.
3. Cancellations
- Before a Creator is confirmed: You may cancel a campaign and receive a full refund of escrowed funds.
- After a Creator is confirmed but before delivery: Cancellation terms depend on work already done; a cancellation fee may apply to compensate the Creator for work performed.
- By a Creator: If a Creator withdraws before delivery, escrowed funds are returned to the Business in full.
4. Creator subscription refunds
Creator subscription fees (for example, Creator Pro and Creator Elite) are billed in advance and are generally non-refundable, except where required by law or during any launch promotion. You can cancel renewal at any time; cancellation stops future billing and access continues until the end of the paid period.
5. How refunds are made
Approved refunds are returned to the original payment method through our payment gateway. Refunds are typically processed within 5-7 business days, though the time to reflect in your account depends on your bank or provider.
6. Disputes and chargebacks
If you disagree with a decision, use our dispute-support process and, if unresolved, the Grievance Redressal Framework. Please raise concerns with us before initiating a bank chargeback so we can help resolve them quickly.
7. Changes
We may update this policy and will post the revised version with a new effective date.
Contact / Grievances
See the Grievance Redressal Framework.