Operated by: Peerfluence Marketing Pvt. Ltd. ("Cirql", "we", "us")
Effective date: 8 November 2026
This policy explains refunds and cancellations for campaigns and Creator subscriptions on Cirql. It works together with our Payment Terms. It applies only to payments made through Cirql.
1. How campaign payments are protected
When a Business pays for a campaign through Cirql, the payment is collected by our payment partner and is released to the Creator only after the Business marks the campaign as finished, or after Cirql's review under the Payment Terms. Until then, the money is not paid to the Creator.
2. The 5% platform fee
The 5% platform fee is non-refundable in every case below, except where the law requires otherwise. The refunds in this policy are refunds of the campaign price.
3. Cancellations
- Before both sides accept the agreement: the Business may cancel and receives a full refund of the campaign price.
- After the agreement, before delivery: the Business may cancel. The campaign price is refunded, less any amount Cirql decides is fair to pay the Creator for work already done, based on the evidence both sides provide.
- If the Creator withdraws before delivering: the campaign price is refunded to the Business in full.
4. Delivery problems
- Not delivered: if the Creator does not deliver the agreed content by the agreed deadline, the payment is not released and the campaign price is refunded to the Business.
- Not to the brief: if content is delivered but does not match the agreed brief, raise an issue in the app within the 7-day review window. Cirql will review it and may release the payment, ask the Creator to revise, or issue a full or partial refund of the campaign price.
- Campaign marked finished: once the Business marks a campaign as finished and the payment is released, the campaign is complete and is not refundable.
5. Payments outside Cirql
Cirql cannot refund, recover or mediate any payment made outside Cirql. See section 6 of the Payment Terms.
6. Creator subscription refunds
Creator subscriptions (Creator Pro and Creator Elite) are billed in advance and are non-refundable, except where required by law. You can cancel renewal at any time: billing stops, and you keep access until the end of the period you have paid for.
7. How refunds are paid
Approved refunds go back to the original payment method through our payment partner, usually within 5–7 working days. The time it takes to show in your account depends on your bank or provider.
8. Disputes and chargebacks
If you disagree with a decision, use the dispute option in the app and, if it is still unresolved, the Grievance Redressal Framework. Please contact us before starting a bank chargeback so we can help resolve it quickly.
9. Changes
We may update this policy and will post the new version with a new effective date.
Contact / Grievances
See the Grievance Redressal Framework.